Singer-songwriter Yeng Constantino attracted criticisms from netizens after ranting via Youtube Channel last July 19. The 30-year-old singer expressed her dismay regarding the medical treatment her husband received in one of Siargao’s hospital.
After releasing a vlog ranting about the incident, she drew backlash especially in the medical sector for doctor shaming.
She posted an apology to the doctor whom she named via Facebook and stated that she took down the said vlog. Constantino explained that the vlog and posts made “was brought about by her high emotions.”
Fortunately, the doctor did not lose her license and instead gained support from the Philippine Medical Association.
Now looking into the wider picture, what lessons can we learn out from here?
Take note of these four lessons:
Always remain calm
Yes, it’s easier said than done but letting your anxiousness or high emotions overrule you will only make the situation even worse. Amid emergencies, soothe your nerves as much as possible. In times like this, your mind should be at most calm or else your rational thinking and decisions will be affected. Maintaining composure will also help you steer away from miscommunication, misunderstanding, and emotional outbursts.
Moreover, know that medical personnel follows this so-called triage that usually takes place inside an emergency room. It refers to a process and evaluation, sorting patients based on their need for immediate treatment. Triage maximizes limited medical resources by identifying what category a patient belongs: those with minor injury (not urgent), less severe injury (delayed), immediate treatment, and beyond help or deceased.
At the peak of your emotions, avoid posting online
As mentioned earlier, letting our strong emotions control can lead to bad decisions. With Constantino’s emotional outburst, she placed the Doctor’s reputation and license at stake. By posting online, she took away the Doctor’s right to defend herself—knowing how cruel the internet can be in terms of criticisms.
Moreover, with the internet dominating the world of communication, several laws have already been set to regulate its use, especially on social media platforms. Under Republic Act 10175 or the Anti-Cybercrime Act, it protects the identity and safety of the medical staff and in-patients by prohibiting social media sharing.
So, really think before you post.
It would be best to handle incidents like this in a decent way and offline.
Importance of Client Education
People from the medical sector already know the importance of client (and their guardians) education. However, by looking at the other side of this narrative, it seems Constantino did not immediately receive a clear explanation regarding her husband’s condition. “We don’t know what’s going on, and we can’t stop ourselves [sic] to worry,” she stated on her now-deleted vlog. The not-knowing added fuel to the singer’s anxiety, causing her to misinterpret the calm remarks and demeanor of the doctor. Updates could have avoided the miscommunication, hence the anxiety would be lessen.
Another Wake-up call for the Rural Health Sectors
Especially those hospitals near known tourist spots that offer extreme activities. The case of Constantino’s husband may not be as urgent, but considering future emergencies, the lack of medical equipment can put someone’s life at risk. This affects not only the tourists but the locals as well.
May this incident serve as an awareness to everyone. Again and again, be mindful of what you post online. Because in today’s generation, with just one post, you can take away someone’s life worth living.