Emergency Hotline 911 is now free nationwide

Quezon City, Philippines – On August 8, the Department of the Interior and Local Government (DILG) announces that Emergency 911 Hotline is now free for PLDT, Smart, Talk ‘n Text, and Sun subscribers.

“We will not let the lack of mobile credit get in the way of saving lives as every second is important during emergency situations,” DILG Secretary Eduardo M. Año says.

One of the telecommunication giant PLDT, along with its mobile network companies, successfully complied Executive Order (EO) No. 56 s. 2018. This EO signed by President Rodrigo Duterte institutionalizes “the Emergency Hotline 911 as a nationwide emergency answering point”.

Moreover, Año is grateful with regards to PLDT’s compliance. “This is a proof that the law is working. We look forward to the same response from other companies. Para naman po sa bayan ito.


On dealing with pranksters, Año warns fraudulent callers that the hotline will have its corresponding penalties.

Libre na po ang pagtawag sa Hotline 911 sa PLDT at tatlong mobile networks pero hindi ibig sabihin ay gagamitin natin ito para sa panloloko. Prank and fraudulent calls are punishable under the law.

—DILG Secretary Año

Under PD 1727, those who are found guilty may be punished by imprisonment of not more than five years or a fine of not more than Php 40,000 depending on the court’s discretion.

From January – June 2019, around 15 percent of the total calls received by the Emergency 911 National Office are either fraudulent, hoax, or prank calls.




Furthermore, Globe Telecom Inc. is already working on the implementation and will allow free calls for 911 soon.

—(Source: DILG PH)

Blayce Malaya

Content and Media Specialist at WhatALife! Born under the star sign Gemini, Blayce first discovered her love for writing through journal writing. Then, she stumbled upon fiction writing in 2016 and explored student journalism in 2018. Despite an amateur, Blayce continues to thrive and deliver quality content to her readers.